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Complaints & Dispute Resolution Template


Complaints & Dispute Resolution Template

  • This policy provides a robust set of principles, responsibilities and procedures associated with preventing and resolving Complaints and Disputes. It supports the rights of individuals to achieve their full potential free from Bullying, Discrimination, Harassment, Victimisation and Vilification.


    In order to assist Employees who are faced with circumstances in which they feel aggrieved, this policy also provides a mechanism for Employees to raise a Complaint, Grievance or Conflict.


    This highly detailed, leglly compliant policy template policy emphasises a fair, reasonable and unbiased approach to concerns, complaints, grievance and conflict resolution through informal processes where possible. These processes are designed to lead to a prompt resolution of problems in an expeditious and confidential manner, with access to formal mechanisms for resolving complaint, grievance and conflict if required.


    All you need to do is  download this policy, drop in your logo, insert your business name and you are ready to go!

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